Refund Policy

At Stellar Pathology, we strive to provide the highest quality pathology consultation services to our clients. However, we understand that there may be circumstances where a refund is requested. This Refund Policy outlines the terms and conditions under which refunds will be considered and issued.

1. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

Service Incompletion:

• If Stellar Pathology is unable to complete the consultation process due to a failure of the laboratory that prevents it from performing the consultation process within ninety days, and if an investigation determines that such failure is solely due to a fault of Stellar Pathology, a full refund will be provided.
• The process of pathology consultation work is a costly procedure which requires collection of diagnostic materials and review of such materials prior to consultation work by our physicians and prior to the issuance of the consultation report. You therefore agree that you understand that no refunds will be issued once the consultation service process has begun, even if it is not completed or the report is not yet issued.

2. Refund Request Process 

To initiate a refund request, please follow these steps:

• Contact Us: Email or call our Customer Service at [insert contact email/phone number] providing your name, service details, and reason for the refund request.
• Review Period: We will review your request and communicate our decision within thirty (30) business days.
• Documentation: We may request additional information or documentation to process your request.

3. Review of Refund Requests

Our team will carefully review all refund requests. We may contact you for additional information or clarification to assess the validity of the request. Our goal is to resolve refund requests within (90) ninety business days of receiving all necessary information.

4. Refund Approval and Processing

• Full Refunds: If a refund is approved due to service incompletion on our part, a full refund will be issued to the original payment method.
• No Refunds: Once a service process has begun, no refund can be issued, even if the process is not fully completed.
• Refund Time Frame: Once a refund is approved, it will be processed within ninety (90) business days. Depending on your payment method, it may take additional time for the funds to appear in your account.

5. Amendments to the Policy

Stellar Pathology reserves the right to amend or update this Refund Policy at any time. Any changes will be communicated via our website and will take effect immediately upon posting.

6. Contact Information

If you have any questions regarding our Refund Policy or wish to discuss a refund request further, please contact us:

Stellar Pathology

Phone: +1 (888) 818-2158

Email: info@stellarpathology.com

By using our services, you agree to this Refund Policy.